Reports of Problems with Downloads

I have noticed many comments regarding the ability to view and download my files.  All the files are stored in Google Drive and are listed as public. We have tested with different accounts and browsers.  With some browsers, the ability to view may not work, but the download option does work. It may be due to the browser version.  Sorry for any inconvenience, but I'm not sure what else I can do from this side since they are already public files.